Take your next career step at NeSL with an amazing team that is energizing the transformation of Financial Institutions.
About the Role
We are seeking an experienced Senior Manager Customer Integration with over 8+ years of experience in client-facing technical support, application integration, troubleshooting, and issue resolution. The role involves understanding client requirements, resolving technical queries, coordinating with internal technology teams, and ensuring seamless integration between client systems and organizational platforms.
The ideal candidate will possess strong technical troubleshooting, communication, stakeholder management, and problem-solving skills, with a commitment to delivering high-quality client service and meeting defined service-level agreements (SLAs).
Roles and Responsibilities
- Handle client technical queries related to application integration, system connectivity, configurations, and platform usage, ensuring timely and effective resolutions.
- Interact with clients and end-users to understand business requirements, clarify reported issues, and provide appropriate technical solutions.
- Coordinate with internal stakeholders, including Development, QA, Infrastructure, and Application Support teams, to investigate and resolve technical issues.
- Manage client-reported incidents, service requests, and integration-related issues while adhering to defined SLAs and resolution timelines.
- Troubleshoot application connectivity, data exchange, interface failures, and integration issues to ensure seamless communication between client systems and internal platforms.
- Perform root cause analysis for recurring technical issues and recommend corrective and preventive actions.
- Support client onboarding, integration implementation, testing, validation, and production deployment activities.
- Collaborate with cross-functional teams to ensure smooth integration, minimize service disruptions, and improve overall system reliability.
- Identify critical or complex technical issues and escalate them to the appropriate technical teams or management with relevant details and impact assessments.
- Communicate technical issues and resolutions clearly to non-technical users, ensuring effective understanding and a positive client experience.
- Provide regular updates to clients and internal stakeholders regarding issue status, resolution progress, and outstanding dependencies.
- Maintain accurate documentation of client queries, incidents, troubleshooting procedures, integration configurations, and resolutions.
- Proactively identify potential technical risks and recommend improvements to integration processes, system performance, and service delivery.
- Ensure compliance with organizational policies, information security requirements, and established technical support procedures.
- Drive continuous improvement in client support processes, issue resolution efficiency, and customer satisfaction.
Required Skills and Qualifications
- Bachelor’s or master’s degree in computer science, Information Technology, Engineering, or a related discipline.
- Minimum 8 years of experience in client integration, technical support, application support, implementation, or a related technology role.
- Strong understanding of system integration concepts, application interfaces, APIs, database, data exchange, and connectivity troubleshooting.
- Experience in technical incident management, issue tracking, ticketing systems, and SLA-based service delivery.
- Strong analytical, troubleshooting, and root cause analysis skills.
- Experience working with clients, end-users, and cross-functional technical teams.
- Excellent verbal and written communication skills, with the ability to translate technical concepts into simple, understandable language.
- Strong stakeholder coordination, prioritization, and time-management skills.
- Ability to manage multiple client issues simultaneously and deliver solutions within agreed timelines.
- Strong customer focus, ownership, accountability, and a commitment to service excellence.
- Exposure to the ISMS environment preferred.
Location: Bangalore
Experience: 8-12 Years
Department: Technology
More About us
NeSL is India’s first Information Utility and is registered with the Insolvency and Bankruptcy Board of India (IBBI) under the aegis of the Insolvency and Bankruptcy Code, 2016 (IBC). The company has been set up by leading banks and public institutions. The primary role of NeSL is to serve as a repository of legal evidence holding the information pertaining to any debt/claim, as submitted by the financial or operational creditor and verified and authenticated by the parties to the debt.
We Value Diversity
At NeSL, we have the clear goal of driving diversity and inclusion across all dimensions: gender, abilities, ethnicity and generations. We welcome applications for employment from all qualified candidates, regardless of race, colour, gender, ethnic origin, age, disability, religion, gender identity or any other status projected by applicable law. We comply with all applicable laws in every jurisdiction in where we operate.
Last Date to Apply: 27th Oct, 2026
To Apply
Email your resume to hr@nesl.co.in with Subject line – “Senior Manager Customer Integration”
