“Dear Mohammed, Thank you for the quick support. I was able to log in successfully and have now submitted the dispute request on the NeSL portal. Appreciate your prompt assistance in resolving the issue.”
Mr. Mohammed Saquib from Operations Team supported for Dispute of Incorrect Default Information Submitted to NeSL
“I would really like to appreciate Nikhil for the way he supported me and provided the necessary information, even when his office hours were almost over. He explained everything clearly and ensured I had all the required details. Thank you so much, Nikhil, for all your help.”
Mr. Nikil M from HelpDesk Team supported for Individual Registration and Login through Chat
“Dear Vinay and NeSL Support Team, I hope this message finds you well. I wanted to take a moment to express my sincere appreciation for the outstanding support I received from you, Vinay, and the NeSL support team. Your prompt response, professionalism, and clear communication truly made a difference. I especially want to acknowledge your patience and dedication in addressing my queries efficiently and ensuring a smooth resolution. It’s rare to experience such proactive and customer-focused service, and I genuinely appreciate your efforts. Please extend my thanks to the entire team for their exceptional assistance. Your commitment to providing excellent customer service is highly commendable. Thank you once again, Vinay, for your excellent support and professionalism.”
Mr. Vinay C K from HelpDesk Team supported during Individual Registration & Authentication
“Ms. Varsha and Mr. Balaji from the helpdesk team were really helpful and had listened patiently to all the queries and tried to resolve the issue with dedication.”
Ms. Varsha and Mr. Balaji from HelpDesk Team supported during Dispute of Default Information and uploading documents
“The issue has been resolved to my satisfaction. Sampurnaa provided necessary clarifications through email and phone calls, exceeding my expectations.”
Ms. Sampurnaa from HelpDesk Team supported for login and Authentication process of Debt
“Honestly, I did not expect to hear back promptly from NESL because of past experiences with government agencies, this was one of the best experiences I have had with a government department. A big thanks to Goutham for helping me, and also to the system for promoting the right culture.”
Mr. Goutham CM from HelpDesk Team supported during Authentication process of Debt
“Fantastic and prompt help! I wish all customer care experiences were like this especially in a government-run organization. Kudos to you, Thinakaran, and the team you work with.”
Mr. Thinakaran E from HelpDesk Team supported during Registration of Entity
“It was a very good experience interacting with the you and my concern has been resolved well.”
Mr. Suhas Naik from HelpDesk Team supported during Foreign Entity Registration & Authentication
Prime Research & Advisory Limited
“Thank you, Mr. Guptaji! Special thanks to Mrs. Nithya and yourself, for your proactive responses, and prompt assistance. Wishing you all a Good Navrathri!”
Ms. NithyaKalyani and Mr. Sudarshan Gupta Operations Team supported for Record of Default issuance
AVP, Business Analysis
Zerodha Broking Limited
Procuring stamp papers, maintaining inventory, and tracking physical documents was cumbersome and time-consuming. NeSL’s Digital Document Execution (DDE) platform has helped us eliminate these challenges through a seamless and efficient e-stamping solution. The platform has brought greater speed and transparency to our documentation workflow. Integration was smooth, and the support from the NeSL team has been prompt and professional. Overall, we are very satisfied with the service and the value it has added to our operations
Union Bank of India, BKC, Mumbai
“NeSL is providing digital documentation execution services because of which the TAT is reduced. They are using latest technology and providing better document execution and also management solutions. This DDE service is also saving cost to lenders with the Dematerialization of documents. It also provides access to the digitally executed documents at any time. We have received feedback from customers saying that “NeSL’s DDE services are helping us by enabling us to execute the documents at our convenience thereby saving time and cost of travel to branches”. NESL also excels in technical support. Their team is responsive, proactive, and always ready to assist with any queries or concerns. They understand the importance of timely communication and ensure that all interactions are handled promptly and professionally”
HCT CEDCO BSF, SBI
“My name is Shivam working in BSF and presently undergoing training at BSF CEDCO. Online documentation is very easy. It is saving our time. During training we are busy from morning 5:30 am to evening 6:00 pm. Since we don’t have to go to branch multiple times it is very easy for us to avail personal loan as documentation is done online on mobile itself. Purchasing of e-stamp is also eliminated and this big relief as earlier we have run around to purchase e-stamp.”
CT STC BSF, SBI
“My name is Palli Murali working in BSF and presently posted to STC BSF Yelahanka. Online Digital Documentation is very easy. Now purchasing e-Stamp form other bank is not required. Now we easily get personal loan in one visit. The expenditure on e-stamp is also reduced as no extra charges to be paid for e-stamp.”
HCT, 142 BN BSF Karahalli, SBI
“My name is Suresh G working in BSF and presently undergoing training at BSF Karahalli. DDE is very easy and convenient. With the introduction of DDE the frequent visit to branch is eliminated. Earlier for taking personal loan at least two visits to branch were required and for buying the Stamp Paper we were required to go to Co-op Banks to buy e-stamp.”
Head - Operations: CFD & TPP Indusind Bank
“NeSL’s DDE is a smooth and secured way of stamping and executing agreements and other formats with a mere click of a button and few validation routines. Adoption of this platform not only helped in digitizing the process but also led to better transparency and customer delight”
Axis Bank Limited
“NeSL’s DDE services has helped us reduce TAT as it generates instant e-stamp paper and facilitates digital execution of loan Documents”
Amar colony branch SBI, New Delhi
“We have sanctioned 22-23 Xpress credit through RTXC DDE process from Amar colony branch. We are very much satisfied with the process. The customer also appreciated the new development from our Bank. This is actually “Customer Delight”
Chief Manager (PL) PBBU, LHO, New Delhi, SBI
“We feel that NeSL’s DDE platform is very user friendly, convenient to use, secure Aadhaar based verification and more for better customer service.”
Branch Manager SBI, Bangalore
“Xpress Credit through YONO DDE is the fastest way of availing personal loan from SBI. In just a few steps Customer can apply, complete documentation, and get loan disbursed in 5 minutes. Thanks to SBI for this innovative initiative.”
Chief Manager, SBI ISRO Branch, Bangalore
“We wish to thank NeSL for its Initiative of introducing Digital documentation process for our Personal Loan borrowers. The Digital Documentation process is so helpful and quick. The borrowers are happy as they are able to avail the loan online without any branch visit, they are able to sign all relevant documents digitally. If some customers prefer branch visit then also it takes care of online generation of e stamp so no visits by the borrower/bank for local purchase of e-stamps.”
Branch Manager, SBI HAL Branch, Bangalore
“I am grateful for the implementation of DDE through SBI by NeSL. It has helped us disburse loans within 10 minutes of sanction. At the HAL – Helicopter Division, our customers work in two different shifts. Earlier, customers had to wait an entire day to obtain the stamp paper, which caused delays in loan disbursement. After implementing the DDE service, customers receive the loan amount on the same day, and branch operations have become much smoother. It is truly a time‑saving process.
I have also supported nearby branches in using DDE through SBI Express Credit. We request that DDE services be extended to other loan products as well.”
SBI customer, Aligarh, Uttar Pradesh
“I would like to express my gratitude to SBI and Mr. Mohit Yadav of the Kasimpur branch for quickly processing my loan. The documentation was completed within 10 minutes through Digital Document Execution. I have taken two loans from SBI within two months because of the bank’s exceptional speed and quality of service.”
SBI customer, Kasimpur, Uttar Pradesh
“Excellent and fast service of my loan documentation process with Digital Document Execution.”
SBI customer, Kasimpur, Uttar Pradesh
“The loan process was so quick and easy that my document execution was done without a wet signature on a loan document”
A Flower Vendor
“I used NeSL DDE’s biometric authentication to execute a loan document and avail a subsidy-based loan”
Chartered Accountant
“The whole experience saved time, the agreement is legally valid and no different from the standard paper-based agreement. Most importantly we could do it in the convenience of our homes and offices without having to run from one place to another. The flat owner also mentioned that this was the first time for him as well to be signing an agreement like this and said he found it really convenient.”
Indian Oil Corporation Limited has integrated with NeSL Enterprise Access Solution (NeAS) for managing Electronic Bank Guarantee (e-BG) as a part of the company’s digital initiatives. Since the platform is integrated with Indian Oil internal system through API, all e-BGs are accessible across departments and this helps in managing complete e-BG lifecycle. NeSL platform for managing
AU Small Finance Bank Limited
“We recently implemented electronic bank guarantee (e-BG) service of NeSL and our experience has been remarkable all through the journey of development and implementation of e-BG. This innovative solution has significantly reduced the turnaround time (TAT) of Bank Guarantee processing, thereby enhancing the customers’ experience. Besides, it has been well accepted by the Beneficiaries as the same has reduced physical paperwork and hassle of maintenance of records. We are sure that this technology -driven offering will go a long way in easing the cumbersome process followed so far and reduce the delay at each stage of operation. The introduction of e-BG as a product for our customers has also contributed to increase in business. NeSL’s professional approach coupled with the cutting-edge technology and unwavering commitment to service excellence have made them our preferred partner. We wholeheartedly thank the officials of NeSL who made this possible for AU Small Finance Bank.”
NeSL is India’s first Information Utility and is registered with the Insolvency and Bankruptcy Board of India (IBBI) under the provisions of the Insolvency and Bankruptcy Code, 2016 (IBC).
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