Take your next career step at NeSL with an amazing team that is energizing the transformation of Financial Institutions.
Job Summary
The IT Infrastructure Support Engineer (L1) is responsible for providing first‑ and second‑level technical support for office IT infrastructure, ensuring smooth day‑to‑day IT operations. The role involves troubleshooting end‑user issues, supporting hardware and software systems, basic network and security support, ticket handling, and escalation to L2/ vendors when required.
Key Responsibilities
- Act as the first point of contact for IT infrastructure and end‑user issues via ticketing system, email, or phone
- Provide desktop and laptop support (Windows OS), including installation, configuration, and basic troubleshooting
- Support email and collaboration tools (Outlook, Microsoft 365, Teams)
- Handle user account management tasks (password resets, basic access issues, MFA support)
- Perform basic network troubleshooting (LAN, Wi‑Fi, VPN connectivity issues)
- Support printers, scanners, and peripheral devices
- Log, track, and update incidents and service requests as per defined SLAs
- Escalate unresolved or recurring issues to L2 with proper documentation
- Diagnose and resolve complex desktop, OS, and application issues beyond L1 scope
- Perform advanced troubleshooting for network issues (switch ports, VLANs, IP conflicts, VPN clients)
- Support basic server-side checks (service status, disk space, CPU/memory alerts) under guidance
- Assist in AD / Entra ID user and group management (join devices, group policies, permissions)
- Support patching, antivirus, and endpoint security tools as per defined procedures
- Coordinate with internal L3 teams, MSPs, and OEM vendors for faster resolution
- Perform root cause analysis (RCA) for recurring incidents and suggest preventive actions
- Ensure documentation, SOPs, and asset records are updated
- Follow information security and ISMS policies during all support activities
Required Skills & Qualifications
Mandatory Skills
- Windows OS troubleshooting (Windows 10/11)
- Desktop & laptop hardware support
- Microsoft 365 (Outlook, Teams, OneDrive – end‑user support)
- Basic networking concepts (TCP/IP, DNS, DHCP, LAN/Wi‑Fi)
- Ticketing tools (Zoho Desk / ServiceNow / Jira or equivalent)
Preferred Skills
- Active Directory / Entra ID basics
- VPN client troubleshooting
- Antivirus / endpoint protection support
- Basic knowledge of servers (Windows/Linux – services, logs, disk alerts)
- Exposure to IT asset management and patch management
Educational Qualification
- Diploma / Bachelor’s degree in Computer Science / IT / Electronics or equivalent
- Relevant IT certifications are an advantage
- ITIL (Foundation) – preferred
- Microsoft / Networking fundamentals – desirable
Experience
- 2–4 years of experience in IT infrastructure / desktop / network support
Key Competencies
- Strong troubleshooting and analytical skills
- Good verbal and written communication
- Customer‑centric approach with a sense of ownership
- Ability to work in shifts / on‑call support (if required)
- Adherence to processes, SLAs, and security policies
Location: Bengaluru
What we offer
An exciting work experience in a class apart company and industry leader whose mission is to provide a fully digital and superior experience in documentation, authentication, storage and access of financial and operational debt obligations in the country, held as evidence, through its entire journey starting from contract execution and to be the most complete and current information repository in the country for loans and debt obligations.
More About us
NeSL is India’s first Information Utility and is registered with the Insolvency and Bankruptcy Board of India (IBBI) under the aegis of the Insolvency and Bankruptcy Code, 2016 (IBC). The company has been set up by leading banks and public institutions. The primary role of NeSL is to serve as a repository of legal evidence holding the information pertaining to any debt/claim, as submitted by the financial or operational creditor and verified and authenticated by the parties to the debt.
We Value Diversity
At NeSL, we have the clear goal of driving diversity and inclusion across all dimensions: gender, abilities, ethnicity and generations. We welcome applications for employment from all qualified candidates, regardless of race, colour, gender, ethnic origin, age, disability, religion, gender identity or any other status projected by applicable law. We comply with all applicable laws in every jurisdiction in where we operate.
No. of Position: 2
Last date of application: 30/05/2026
Email your resume to hr@nesl.co.in with Subject line “IT Infrastructure Support Engineer “
