Take your next career step at NeSL with an amazing team that is energizing the transformation of Financial Institutions.
Experience: 4-8 Years
Role Overview
This will be a customer-facing role responsible for handling customers’ technical queries, resolve issues efficiently, and ensure a positive customer experience across all touchpoints. This will also involve supporting banks and financial institutions in the integration, onboarding, and post-implementation support of NeSL APIs and solutions. The role involves diagnosing technical issues, coordinating with internal teams, and ensuring timely resolution of incidents while maintaining high service availability and customer satisfaction. The position requires strong analytical skills, effective communication, and adherence to defined SLAs and compliance standards.
Experience & Skills
- 4-8 years of prior experience in application development or technical support.
- Strong analytical and troubleshooting skills; self-motivated and detail oriented.
- Good understanding of basics of RESTful APIs, web services and web application.
- Experience with API tools such as Postman, Swagger, curl.
- Basic understanding of authentication mechanisms (API keys, certificates, tokens)
- Experience in log analysis and issue troubleshooting.
- Working knowledge of databases (SQL) is an advantage.
- Exposure to BFSI / FinTech systems, transaction processing is a plus.
- Familiarity with the Banking and Financial Services domain, preferably in regulated environments.
- Effective verbal and written communication skills with strong interpersonal abilities.
- Ability to work collaboratively across teams and handle multiple client engagements.
- Willingness to take ownership and adapt to new challenges.
- Ability to multitask and work in a fast-paced environment.
- Ability to work under pressure in production environments.
- Exposure to the ISMS environment preferred
Key Responsibilities
- Act as a primary technical support contact for banks and financial institutions during onboarding and any customer queries.
- Deliver post-implementation support, including monitoring, issue analysis, root cause identification, and resolution.
- Handle production issues, client queries, and change requests in coordination with internal engineering and operations teams.
- Maintain clear and proactive communication with clients and internal stakeholders on integration status and operational issues.
- Analyse API request/response payloads (JSON/XML) to identify errors and failures.
- Troubleshoot issues related to authentication, authorization, headers, payloads, and digital certificates
- Validate API configurations, endpoints, and environment-specific parameters
- Ensure adherence to defined support processes, SLAs, and regulatory requirements.
- Escalate unresolved issues to relevant internal teams and coordinate until closure.
- Provide clear and accurate information regarding products, services, and processes.
- Maintain a high level of professionalism and empathy while interacting with customers.
- Ensure confidentiality and secure handling of customer and financial data.
Education
- B.Sc. / B.E. / B.Tech in Computer Science / IT / ECE / EEE, or
MCA / M.Sc. (CS/IT) – full-time - Strong and consistent academic performance.
What we offer
An exciting work experience in a class apart company and industry leader whose mission is to provide a fully digital and superior experience in documentation, authentication, storage and access of financial and operational debt obligations in the country, held as evidence, through its entire journey starting from contract execution and to be the most complete and current information repository in the country for loans and debt obligations.
More About us
NeSL is India’s first Information Utility and is registered with the Insolvency and Bankruptcy Board of India (IBBI) under the aegis of the Insolvency and Bankruptcy Code, 2016 (IBC). The company has been set up by leading banks and public institutions. The primary role of NeSL is to serve as a repository of legal evidence holding the information pertaining to any debt/claim, as submitted by the financial or operational creditor and verified and authenticated by the parties to the debt.
We Value Diversity
At NeSL, we have the clear goal of driving diversity and inclusion across all dimensions: gender, abilities, ethnicity and generations. We welcome applications for employment from all qualified candidates, regardless of race, colour, gender, ethnic origin, age, disability, religion, gender identity or any other status projected by applicable law. We comply with all applicable laws in every jurisdiction in where we operate.
To Apply: Email your resume to hr@nesl.co.in with Subject line “Technical Support”
Last date to apply: 12 March 2026
